Reduce the time of your inbound support calls by instantly delivering specific web pages that allow your customers to help themselves.

Tick. Tick. Tick. Time is money. Every minute your support rep. spends answering questions is cash going down the drain. CynoCast allows your support rep. to deliver specific web pages to customers with instructions, manuals, graphics, foreign language translations, links to other web sites- whatever the customer needs.

Support reps can all work off the same menu of Web help pages or create their own depending upon the needs of your organization.

Training for CynoCast is extremely simple and quick. It's basically just point and click.

Let your customers get the answers they need with a friendly voice that's not on the clock.

Why pay a support representative to answer the same question a thousand times? Why take the chance of your reps not answering questions consistently?

Recorded CynoCasting allows you to pre-record the answers to any and all questions allowing your customers to get the answers they need at their convenience. If they didn't quite get it the first time - they can click it on to view it again. They'd rather hear it in French? No problem- it's just another click away. And unlike other web-based recorded messages, your customers can interact with your recording to solve their problem.

Recorded CynoCasting is not only a friendly voice. It allows you to provide a visual component to your responses. You can tell them what to do, and show them what you mean.

Create as many different recorded CynoCasts on your Web site that you think customers may find useful. Your imagination is your only limitation.